Leaders in creating meaningful human connections through ethical collection practices
Blake has established itself as a highly respected leader in the BPO and contact centre industry, focusing on customer lifecycle management and consumer debt collection to provide an outstanding service to all its clients.
Starting in 1990 as a small debt collection agency, Blake today offers the full spectrum of customer lifecycle management services with flexible and innovative solutions including customer data analytics, customer acquisition, customer service and retention, business process outsourcing consumer collections, B2B collections, information technology and Wi-Fi analytics.
Our presence in Durban, Pietermaritzburg, Johannesburg and Namibia is underpinned by infrastructure that supports over 1,700 seats across all sites, with the capacity to expand operations to meet our clients’ needs.
Our approach is to partner with our clients to develop a closer understanding of their business drivers and to develop tailored solutions to meet their needs. In this way we generate lasting business results.
Our recently concluded Broad-Based Black Economic Empowerment transaction has transformed our ownership. Today Blake is 51% Black and 33% Black Women Owned and committed to embracing diversity and driving transformation.
Blake’s reputation, experience and expertise in collections make us the preferred partner to industry leaders in banking, furniture and fashion retail, financial services, medical and the telecommunication sectors. Each month we make in excess of 5,000,000 calls to South Africans. The depth of our experience and exposure in working with a diverse range of lending products and the number of meaningful engagements we enjoy with South African consumers daily, means that we are well placed to make a significant impact to any company’s collections success.
Our people and their development, followed by innovation, are the keys to our success. The development of our own collections and customer contact systems have allowed us to stay ahead of the curve, while new product offerings from B2B collections, total debt recovery and tracing services continue to assist us support our customers better.
Through Blake Connect we provide clients with additional contact centre solutions including inbound and outbound sales, business process outsourcing and customer service. Our strong customer focus means our teams act as an extension of your teams, providing great sales growth and outstanding service levels.