South African Airways (SAA)HR ESSENTIALS
About South African Airways (SAA)
Bringing Africa to the World
South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, SA Airlink, and low-cost carrier, Mango, within South Africa, across the African continent, and to nine intercontinental routes from its Johannesburg hub.
The airline’s core business is the provision of passenger airline and cargo transport services, together with related services provided through SAA and its wholly-owned subsidiaries: SAA Technical, Mango, its low-cost carrier, and Air Chefs, the catering entity of SAA.
SAA is the winner of the Best Airline Staff Service award in the Africa category showing that our customer-facing employees are our true brand ambassadors who make a difference to millions of travelling customers. This is evidenced by the airline maintaining a 4-Star Skytrax Ranking, in both Business and Economy Class, for 16 consecutive years; the Skytrax Best Airline in Africa Award for 14 years running; being chosen by readers of the Business Traveller magazine as Best African Airline for 11 consecutive years; the winner in the African Long-Haul Airline category at the Business Traveller Africa Conference and Awards; and taking first place in the Domestic Airline category at the Sunday Times Top Brand Awards. SAA’s in-flight magazine Sawubona has won the award for Africa’s Leading In-flight Magazine for three years in a row at the World Travel Awards™.
Furthermore, SAA is a member of the largest international airline network, Star Alliance, offering more than 18, 800 daily flights to 1, 317 airports in 193 countries.
Africa’s Leading World-Class Airline
To deliver commercially sustainable world-class air passenger and aviation services in South Africa, the African continent and to our tourism and trading partners.
- Support South Africa’s National Developmental Agenda
- Achieve and maintain commercial sustainability
- Provide excellent customer service
- Achieve consistent, efficient and effective operations
- Foster performance excellence
Striving to meet the unique needs of our customers (internal and external) by tailoring each interaction to suit their needs.
Taking responsibility for individual and team actions, decisions and results by establishing clear plans and goals and measuring our progress against them.
Practicing highest standards of ethical behaviour in all our work and maintaining credibility by ensuring our actions match our words.
Living our safety philosophy by striving for zero safety incidents through proper training, work practice, risk management and adherence to safety regulations at all times.
Excellence In Performance
Setting goals beyond the best, reinforcing high quality performance standards and achieving excellence by implementing best practices.
Valuing Our People
Committing to their satisfaction, development, and well-being, by treating them with respect, dignity and fairness.